Return Policy

Defective/Damaged Item Return Policy

In the event that an item purchased from Space Station Anime is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer's warranty, this warranty is void.

Unfortunately, certain models of DVD players are not able to play certain DVDs. Space Station Anime cannot be held responsible for discs that cannot be played on certain systems. However, Space Station Anime will exchange the incompatible title with another title provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.

To return a Title to Space Station Online, e-mail returns@spacestationanime.com to request return authorization, and the e-mail must state the nature of the defect. An authorization e-mail will be sent within 1 business day. Returns are to be sent to the address on the DVD envelope

Non-defective return policies

Only sealed, unopened titles will be accepted for credit, exchange, or refund within 30 days of purchase. Discs must be in "like new" condition in order for us to issue credit. Any disc not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges.

Returned titles must be in their original factory packaging. To return a title to Space Station Anime, e-mail returns@spacestationanime.com to request authorization. The e-mail must state the reason for the return and the condition of the product.

We are not responable for customers not entering the correct shipping address.

 
Refunds will not be issued until the DVD condition has been verified